Refund policy

RETURN AND REFUND POLICY

Because Greener Calm Co. offers personal-care and aromatherapy products, we cannot accept returns of products that have been opened, used, tested, or had their original seal removed.

UNOPENED PRODUCTS

Unopened and unused products may be returned within 14 days of delivery for online orders or within 14 days of purchase for in-person purchases.

To qualify for a return:

• The product must be unopened, unused, and in its original condition.

• All original seals, labels, and packaging must remain intact.

• Proof of purchase is required.

• The return request must be submitted within the applicable 14-day period.

To request a return, contact hello@greenercalmco.com with your name, order number, the item you wish to return, and the reason for the request.

If your return is approved, we will provide instructions and the appropriate return address. Please do not mail or deliver products to Greener Calm Co. without prior written approval. Unauthorized returns may be refused and returned to the sender.

Approval of a return request does not guarantee a refund. All returned products are subject to inspection after they are received.

OPENED OR USED PRODUCTS

For health, hygiene, and safety reasons, we do not accept returns, refunds, or exchanges for:

• Opened, used, tested, or sampled products

• Products with a broken, damaged, or removed seal

• Products returned without their original packaging

• Products damaged, altered, or improperly stored after delivery or purchase

• Returns based on scent, texture, color, or personal preference after the product has been opened

• Products returned because of an individual sensitivity or reaction after use

Please review the product description, ingredient list, directions, and warnings before purchasing or using a product. Individual experiences and preferences may vary.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order immediately after delivery. If your order arrives damaged, defective, or incorrect, contact hello@greenercalmco.com within seven days of delivery.

Your message must include:

• Your name and order number

• A description of the issue

• Clear photographs of the product, its packaging, and the shipping box

Please keep the product, shipping materials, and all original packaging until we provide further instructions.

After reviewing the claim, Greener Calm Co. may offer a replacement, store credit, or refund, as appropriate. A replacement or refund will not be issued until the claim has been reviewed and approved.

BUNDLES AND SETS

To qualify for a return or refund on an eligible bundle or set, every product included in the bundle must be returned unopened, unused, sealed, and in its original condition.

Individual products from a bundle or set cannot be returned separately unless that individual item arrived damaged, defective, or incorrect.

SALE, PROMOTIONAL, AND GIFT ITEMS

All sale, clearance, final-sale, promotional, complimentary, giveaway, and gift-card purchases are final and cannot be returned, refunded, or exchanged, except when required by applicable law or when an item arrives damaged, defective, or incorrect.

EXCHANGES

Greener Calm Co. does not offer direct exchanges. If an unopened product qualifies for a return, you may return it after receiving approval and place a separate order for the desired product.

Submitting a new order does not guarantee approval of the original return.

RETURN SHIPPING

Customers are responsible for all return-shipping costs unless Greener Calm Co. confirms that the product arrived damaged, defective, or incorrect.

Original shipping, handling, customs, duties, and delivery charges are nonrefundable unless required by applicable law.

Greener Calm Co. is not responsible for return packages that are lost, stolen, misdirected, delayed, or damaged during transit. We strongly recommend using a trackable and insured shipping service and keeping your shipping receipt until your return has been completed.

REFUNDS

After an approved return is received, we will inspect the product and notify you whether the refund has been approved or denied.

Greener Calm Co. reserves the right to deny a refund if the returned product:

• Has been opened, used, tested, or altered

• Has a broken or removed seal

• Is missing its original packaging

• Is damaged or not in resalable condition

• Does not match the return request

• Was returned outside the approved return period

If approved, the eligible purchase amount will be refunded to the original payment method. Original shipping and return-shipping costs will not be refunded unless the return resulted from an error by Greener Calm Co. or applicable law requires otherwise.

Please allow 5–10 business days after inspection for Greener Calm Co. to process an approved refund. Your bank or card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, contact hello@greenercalmco.com.

PRODUCT SENSITIVITIES

Customers are responsible for reviewing the complete ingredient list before purchasing or using a product. Perform a small patch test when appropriate and follow all directions and warnings provided with the product.

If irritation, discomfort, or another unwanted reaction occurs, discontinue use immediately. Opened or used products are not eligible for return or refund because of an individual sensitivity, preference, or reaction, except where applicable law provides otherwise.

ORDER CANCELLATIONS

Orders may begin processing shortly after they are submitted. Cancellation requests are not guaranteed.

If you need to request a cancellation, contact hello@greenercalmco.com as soon as possible. Once an order has been processed, fulfilled, or shipped, it cannot be canceled and will be subject to this Return and Refund Policy.

EUROPEAN UNION CUSTOMERS

If an eligible order is shipped to the European Union, the customer may have the right to cancel or return the order within 14 days of delivery without providing a reason, subject to applicable law.

Products must be unopened, unused, and returned with all original seals and packaging intact. For health and hygiene reasons, the right to return certain sealed personal-care products may no longer apply after the seal has been broken or removed.

Unless otherwise required by law or agreed to by Greener Calm Co., the customer is responsible for return-shipping costs. Nothing in this policy limits any non-waivable consumer rights provided by applicable law.

CONTACT US

For return or refund questions, contact:

Greener Calm Co.
Email: hello@greenercalmco.com
Website: https://greenercalmco.com