Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are processed within 1–3 business days, excluding weekends and holidays. Processing time begins after your order and payment have been successfully received.

During product launches, sales, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay affecting your order, we will contact you using the information provided at checkout.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping charges are calculated and displayed at checkout before payment is completed.

Estimated delivery times begin after an order has been processed and transferred to the shipping carrier. Delivery dates are estimates only and are not guaranteed. Carrier delays, severe weather, holidays, customs processing, and other circumstances outside Greener Calm Co.’s control may affect delivery.

SHIPPING CONFIRMATION AND TRACKING

When your order ships, you will receive a shipping-confirmation email containing tracking information, when available. Please allow up to 48 hours for tracking information to update after the carrier receives the package.

CUSTOMER INFORMATION AND ADDRESS ERRORS

Customers are responsible for providing a complete and accurate name, shipping address, apartment or unit number, and contact information at checkout.

If you discover an error, contact hello@greenercalmco.com immediately. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Greener Calm Co. is not responsible for delays, failed deliveries, or packages delivered to an incorrect address when the customer provided incomplete or inaccurate shipping information. Additional shipping charges may apply if an order must be reshipped because of a customer address error.

RETURNED OR REFUSED PACKAGES

If a package is returned to Greener Calm Co. because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or unsuccessful delivery attempts, the customer may be responsible for the cost of reshipping the order.

Original shipping charges are nonrefundable. If the customer declines reshipment, any approved refund will be subject to our Return and Refund Policy and may exclude original shipping charges and other nonrefundable costs.

CARRIER DELAYS

Greener Calm Co. is not responsible for shipping delays caused by the carrier, weather, service interruptions, customs, or other circumstances outside our reasonable control.

If tracking shows that your package is delayed, please allow the carrier additional time to complete delivery. We will make reasonable efforts to assist with available tracking information, but we cannot guarantee a specific delivery date once the carrier has accepted the package.

MISSING OR LOST PACKAGES

If tracking has stopped updating or your package appears to be lost, contact the shipping carrier and email hello@greenercalmco.com with your name and order number.

If tracking shows “delivered” but you cannot locate the package, please:

• Check around the delivery location, entrances, mailbox, parcel locker, and other secure areas.

• Ask members of your household, neighbors, building management, or front desk staff whether they accepted the package.

• Contact the shipping carrier to request delivery confirmation or location information.

Greener Calm Co. will reasonably assist with a carrier inquiry when possible. However, we are not responsible for theft, loss, or misplacement after a carrier confirms delivery to the address provided at checkout, except where otherwise required by law.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact hello@greenercalmco.com within seven days of delivery.

Include your name, order number, a description of the issue, and clear photographs of the product, product packaging, and shipping box. Please keep all products and packaging until we provide further instructions.

Claims are reviewed individually. Greener Calm Co. may provide a replacement, refund, or another appropriate resolution after reviewing and approving the claim.

INTERNATIONAL SHIPPING

International shipping availability and charges are displayed at checkout. Delivery times for international orders may vary based on the destination, carrier, and customs processing.

International customers are responsible for confirming that the products ordered may legally be imported into and used within the destination country.

Customs duties, import taxes, brokerage fees, and other destination-country charges are the customer’s responsibility unless expressly stated otherwise at checkout. These charges are not controlled by Greener Calm Co. and are not included in the product or shipping price unless indicated.

Greener Calm Co. is not responsible for customs delays or packages refused, held, returned, or destroyed by customs because of destination-country restrictions or the customer’s failure to pay required fees.

RETURN SHIPPING

Original shipping charges are nonrefundable unless the product arrived damaged, defective, or incorrect or a refund is otherwise required by law.

Customers are responsible for return-shipping costs for approved returns unless the return resulted from an error by Greener Calm Co.

Greener Calm Co. is not responsible for return packages that are lost or damaged during transit. We recommend using a trackable and insured shipping method and keeping the shipping receipt until the return has been completed.

Please review our complete Return and Refund Policy before sending any product back. Products returned without prior approval may not be accepted.

CONTACT US

For shipping questions, contact:

Greener Calm Co.
Email: hello@greenercalmco.com
Website: https://greenercalmco.com